Refund Policy - AURA FARMING

Refund Policy

Last updated: March 15, 2024

1. Overview

At AURA FARMING, we are committed to delivering exceptional custom website and application development services. This Refund Policy outlines the terms and conditions regarding refunds for our services.

Important: Due to the custom nature of our services (website development, mobile applications, UI/UX design, and technical support), refunds are handled on a case-by-case basis and are subject to the terms outlined in this policy.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

2.1 Qualifying Situations

  • Project Cancellation Before Work Begins: Full refund if project is cancelled before any work has commenced
  • Service Non-Delivery: If we fail to deliver agreed-upon services within the specified timeline (excluding delays caused by client)
  • Material Breach of Contract: If we fail to meet significant contractual obligations
  • Mutual Agreement: Both parties agree that a refund is appropriate

2.2 Non-Qualifying Situations

  • Change of mind after work has commenced
  • Dissatisfaction with design choices after approval
  • Delays caused by client-provided content or feedback
  • Third-party service costs (domain, hosting, licenses)
  • Completed work that has been delivered and approved

3. Refund Process

Step 1: Formal Request

Submit a written refund request via email to info@theaurafarming.com with "Refund Request" in the subject line. Include your project details and reasons for the request.

Step 2: Review Period

We will review your request within 5-7 business days. We may request additional information or schedule a call to discuss the situation.

Step 3: Assessment

We assess the work completed, resources expended, and the specific circumstances to determine if a refund is appropriate and the amount.

Step 4: Resolution

You will receive our decision and, if approved, the refund will be processed within 14 business days to the original payment method.

1
Request Submission
2
Review (5-7 days)
3
Assessment
4
Processing (14 days)

4. Refund Amount Calculation

If a refund is approved, the amount will be calculated based on:

Project Stage Maximum Refund Percentage Notes
Discovery & Planning Up to 90% Before design work begins
Design Phase Up to 70% Minus completed design work
Development Phase Up to 40% Minus completed development hours
Testing & Review Up to 20% If significant issues remain unresolved
Post-Launch Case-by-case For critical functionality issues

Note: All refunds are calculated minus:

  • Non-refundable third-party costs (domain registration, hosting, licenses)
  • Work completed and delivered
  • Administrative fees (up to 10% of total project cost)

5. Maintenance & Support Plans

For ongoing maintenance and support services:

  • Monthly Plans: Can be cancelled anytime with 30 days notice. No refund for current month, but service continues until end of billing period
  • Annual Plans: Refund for unused months minus 25% cancellation fee
  • Emergency Support: Non-refundable once services have been rendered

6. Dispute Resolution

If you are dissatisfied with our refund decision:

  1. Escalation: Request escalation to a senior manager
  2. Mediation: We may suggest third-party mediation
  3. Completion Option: Instead of refund, you may opt for project completion at adjusted terms

We are committed to finding fair resolutions to all disputes.

7. Payment Method Refunds

Refunds will be issued to the original payment method:

  • Credit/Debit Cards: 7-14 business days to appear on your statement
  • Bank Transfers: 5-10 business days
  • PayPal/Stripe: 3-7 business days

International refunds may incur currency conversion fees or bank charges that cannot be refunded.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. For active projects, the policy in effect at the time of project commencement will apply.

Contact Us

For refund requests or questions about this policy:

Refund Requests info@theaurafarming.com
Phone Support +1 314 8759918
(Mon-Fri, 9AM-5PM CST)
Business Address 12747 Olive Blvd
Saint Louis, MO 63141-6290
United States

Important: Please include the following in your refund request:

  • Project name and reference number
  • Reason for refund request
  • Preferred resolution
  • Any supporting documentation
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